PaySpace provides an intuitive, easy-to-use Internet user experience for every employee,
from power users to casual users. Our comprehensive workflow engine and help functions
will guide you through the process and only prompt you with the appropriate questions.
All legislative complications that payroll encompasses have been pre-configured
in such a way that we only expose you to the necessary details rather than forcing
you to conform to an old, tired, and confusing interface.
We do however understand the complexities surrounding certain companies pay structures
and therefore we are available to you fulltime either telephonically or via email.
We urge you to also attend our training courses to empower
you with the skills necessary to utilise PaySpace to maximum effect.
In a departure from the practices of legacy software vendors, PaySpace includes
a reasonable baseline level of support which is included in the payslip fee. Additionally,
because PaySpace is hosted at our world class data center all maintenance, version
upgrades and data backups are included free of charge.
Basic Support Includes Multi-Channel Customer Service:
* Should the duration of a support call exceed 10 minutes or result in one of our
consultants performing work on behalf of the customer, a consulting charge will
become applicable based on a hourly rate.
Due to the nature of the PaySpace application, our support consultants are able
to view all of your configuration settings, unique setup criteria, organisation
and employee data directly from our support centre and as a result are able to provide
advice or support immediately. This significantly reduces the time taken to resolve
any query or issue. This revolutionary approach has proven to eliminate up to 95%
of onsite consulting and support. The result is a significant cost saving for your
organisation with regards to professional fees usually charged for onsite consulting.
In the rare event that onsite consulting is required, our standard consulting rates
will apply.
|